Government Contact Centre Summit

August 9 - 10, 2016 |Swissotel, Sydney, Australia

16th Annual Government Contact Centre 2016

Improving service delivery through digital technologies, workforce productivity, and staff engagement

There are more than 800 million transactions with government agencies a year, 40% of which are still completed through non-digital channels. With the primary sector increasingly competing with new and innovative ways for customer interaction, pressure is being built on public sector demands of digitisation and improving the customer experience. The major opportunity for contact centres is to better blend traditional channels, and if they were reduced to 20% over a ten-year period, Deloitte Access Economics estimates productivity, efficiency and other benefits to government will be generated worth $17.9 billion.

This government only conference is your once in a year opportunity to meet and engage with leading professionals to gain insights, best practices, and strategies to move your contact centre into digitisation, creating a seamless experience, and building a strong workforce culture.

With that in mind, the 16th Annual Government Contact Centre summit will focus on:

  • Embracing Digitalisation to Keep up with Growing Customer Expectations
  • Creating a Customer Centric Organisation
  • Engaging staff and developing a high performing culture

Download Agenda

Check out the GovCC Highlights Reel

What you will take out of the Event?

Proven and practical experience is guaranteed at the 16th Annual Government Contact Centre Summit 2016. Valuable ideas and practices will be experienced first hand through case studies presented by executives from New Zealand and Australia. You will learn from national and international customer experience experts to gain insights, identify opportunities and take away key strategies for successful customer experience management through the contact centre.

Who will you meet at Gov CC 2016?

Head/Director/Manager of:

  • Contact Centre
  • Customer Experience
  • Customer Engagement
  • Customer Operations
  • Customer Service
  • Customer Success
  • Customer Support
  • Contact Centre Sales
  • Customer Experience Technology
  • Service Delivery
  • Innovation & Technology
  • Customer Care

Featured Speakers

View All Speakers

What’s new for 2016:


Engage in C-Level panel discussions on digital transformation and workforce management.


Hear from 40+ Speakers presenting on organisational challenges, successes and case studies.


Join a Site Tour to Service NSW contact centre.


Fire-Side Chats so you can gain more knowledge and expertise from thought leaders .


Participate in Champagne Solution Clinics.


Speed networking sessions on both days


Lightening talk case study discussions to develop new strategies and ideas from leading professionals


New interactive app on site to connect and engage with all conference attendees.


Hear presentations from last year awards winners to understand where they are at now .

Sponsors & Exhibitors
Media Partners