The Largest and Most Comprehensive Forum for Contact Centre Professionals

During uncertain economic times, government contact centres need to protect their performance with superior operations and resource management strategies.

The GCC Summit for 2010 will focus on how you can implement efficient processes and integrate solutions that will transform the running and functionality of your contact centre. You will hear practical case studies delivered by leading figures within government contact centres who are driving change and realising benefits from technology integration and people management strategies.

2010 Sponsors & Exhibitors

sponsors

2010 Partners

Animated MP

Keynote Contributors at GCC 2010

  • Bob-Correll-Dpt-Immigration-&-Citi Bob Correll
    Deputy Secretary and Chief Information Officer
    DEPARTMENT OF IMMIGRATION AND CITIZENSHIP (DIAC)
  • Bill-Gibson,-ATO Bill Gibson
    Chief Information Officer, Enterprise Solutions & Technology
    AUSTRALIAN TAX OFFICE
  • John-Wadeson,-Centrelink John Wadeson
    Deputy Secretary, ICT Infrastructure
    CENTRELINK
  • Neil-Evans,-311-Toronto Neil Evans
    311 Director, 311 CITY OF TORONTO
    CANADA
  • Jeremy-Dickson-New Jeremy Dickson
    Manager Client Service Delivery, MINISTRY OF ECONOMIC DEVELOPMENT
    NEW ZEALAND
  • Jane-King,-ATO Jane King
    Deputy Commissioner, Customer Service & Solutions
    AUSTRALIAN TAX OFFICE
  • Tracy Clarke
    Advice Line Manager, CAREER SERVICES
    NEW ZEALAND

Download and Resource Centre

View the latest

podcastServing them right: Maximizing the value of customers in a downturn and beyond (SwordCiboodle)

webinarCURRENT CLIMATE PRESENTATION: Evaluating The Impact Of The Economic Downturn On Government Contact Centres

webinarCRISIS MANAGEMENT: Provision Of Information During Emergencies


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View highlights from the 2009 Government Contact Centre Summit

Government Contact Centre Excellence Awards 2010

Free to Enter! New and improved award categories for 2010!
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"What a fabulous event - insightful, informative and packed full of opportunities to share knowledge and develop networks. Thank you!"
- Sharon Pratt - Director, Contact Centre Services - Communications Delivery Branch Australian Government Department of Education, Employment and Workplace Relations