Government Contact Centre Summit

Improving customer service through alternative delivery channels, people and technology

The Government Contact Centre Summit is back and is now in its 11th year. The conference is the premier event of its kind and continues to be the only place to find over 150 leading government customer service professionals - all under one roof.

Whether you are looking for cutting edge strategies and solutions, setting up a contact centre or responsible for outsourcing – the Government Contact Centre Summit 2011 will give you real world case studies, practical tools and examples to take back and implement within your organisation.

Lead Sponsor

Event Partners

Exhibitors

Branding Partner

Sponsor

Media Partners

Expert panel of speakers include:

Professor John Seddon
VANGUARD CONSULTING
Jane King
Deputy Commissioner, Customer Service & Solutions
AUSTRALIAN TAX OFFICE
Vicki Pethybridge
Divisional Manager, Families & Community Services
BRISBANE CITY COUNCIL
Bill Gibson
Chief Information Officer, Enterprise Solutions & Technology
AUSTRALIAN TAX OFFICE
John Wadeson
Deputy Secretary, ICT Infrastructure
CENTRELINK
Christine Wakefield
Vice President, World Service Australia and New Zealand
AMERICAN EXPRESS

Photo Gallery

Government Contact Centre Excellence Awards 2011

Free to Enter! New and improved award categories for 2011!
Enter Now

Feedback from attendees at the Government Contact Centre Summit 2010:

"I have attended and been involved in a number of Government Contact Centre Summits. Each year the event gets better and better, with great speakers and networking opportunities across all levels of government. I would thoroughly recommend anyone leading or involved in Government Contact Centres make this the one event they attend each year!"

- Michael Clark, Executive Director, Customer Contact, Fair Work Ombudsman